Did you know the first thing to learning how to communicate well is to listen well? Actively listen .Then use the ARM approach to communicate well. This is an approach I learned in the business realm, but I quickly found that it worked well in my relationships as well.
A- Acknowledge the other person's concerns.
Use statements like, "I know, I feel that way too." "I completely understand" "Help me to understand more about what you said about..." "So what you're saying is..."
OR Repeat back a recap so that the individual knows you've heard and you confirm understanding.
Respond- Respond back with a solution or determine if acknowledgment is all that's needed.
It may be helpful to ask if the other individual wants to brainstorm a solution. He/she may just want to be heard.
If yes, then start to offer suggestion or feedback in the form of questions. Follow Jesus' example in this. Whenever he was in a tricky situation or asked a question that he could have been set up to fail with the answer, he asked questions that lead the other individuals to the answer. There is wisdom in this technique. I truly believe it's better for others to come up with solutions to their own problems, but they need a guide to get there. Be the coach/guide.
Move Forward- Ask if the individual needs anything else or feels like the issue is resolved.
This step helps bring resolution and allows the other individual confirm he/she is done processing before you move on feeling like you've resolved an issue that he/she may or may not be done processing.